Refund policy

Return & Refund Policy

NorthRiff products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for change of mind, ordering the wrong size, or choosing the wrong colour. Please review the product description and size guide carefully before placing your order.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact us at trending.merch2026@gmail.com within 30 days of delivery.

Please include:

  • your order number
  • a description of the issue
  • clear photos showing the problem

We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost to you. In most cases, you will not need to return the defective or incorrect item.

Wrong size, colour, or change of mind

Because our products are made to order, we do not offer refunds or exchanges when:

  • the wrong size or colour was ordered
  • the customer changes their mind after ordering
  • the item fits differently than expected where the item supplied matches the size ordered

Please use the size guide provided on the product page before purchasing.

Incorrect shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or requires reshipping because an incorrect or incomplete address was provided, additional shipping charges may apply.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Because orders are submitted for made-to-order production, changes or cancellations are not guaranteed once fulfillment has begun.

Lost packages

If your package appears to be lost in transit or has not arrived after the estimated delivery window, contact us at trending.merch2026@gmail.com with your order number so we can investigate.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing time after we issue the refund depends on your bank or card provider.

Questions

For any questions about an order, replacement, or refund, contact us at trending.merch2026@gmail.com.